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Terms That Govern Your pg1111 Account

These terms set out what you agree to when you open and use a pg1111 account, including how we handle deposits via DANA, OVO, and GoPay, what actions are permitted, and how disputes are resolved.

Applies to all account holdersCovers DANA, OVO, GoPay paymentsJurisdiction-dependent eligibilityUpdated when policy changesContact us to raise a dispute
pg1111 Terms That Govern Your pg1111 Account
HOW WE HANDLE POLICY

Account Security and Data Under These Terms

These terms define not just what you can do, but how we protect what you share with us. Your account data, wallet details, and transaction history are held under the data handling practices described here — including how long we keep records and when we delete them.

Data Retention

We keep transaction records for the period required by applicable law in your eligible region. You can request a summary of your account data by contacting support with your account ID.

Account Security

Login access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via Settings and contact us.

Cookie Use

We use session cookies to keep your account active and preference cookies to remember your chosen payment method — DANA, OVO, or GoPay — across visits. No third-party ad cookies are placed without disclosure.

Requesting Changes

To update your registered wallet, contact channel, or account details, submit a change request through Account Settings. Identity re-verification is required before any contact detail is amended.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, your account has been restricted under these terms, or you want to formally dispute a decision, reach out through the channels below. Our support team handles terms-related queries separately from general account help so your question gets to the right person faster. Players in Depok and across Indonesia can use any of these paths to raise a terms concern.

Live Chat Open the chat widget from any page on pg1111. State your account ID and the specific clause or transaction you are querying so we can pull the right records immediately.
Email Support Send your terms query to our support address listed in your account dashboard. Include your registered wallet — DANA, OVO, or GoPay — and the date of the transaction in question.
Account Help Centre Log into your pg1111 account, go to Help, and select Terms Dispute. You can attach screenshots of any transaction or notification you believe conflicts with these terms.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to real account situations — from wallet deposits to account closures.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is covered by these terms. Each wallet provider's own rules also apply alongside ours.

No. Your account is registered to you personally. Sharing access, credentials, or wallet details with another person violates these terms and may result in account suspension.

Contact us through live chat or email with your account ID and the specific decision you are disputing. Our team will review the relevant clause and transaction record within a reasonable period.

We notify you via your registered contact before any update takes effect. Continuing to use your account after that notice means you accept the revised terms.

Access and eligibility depend on local law. Where a clause conflicts with the law of your permitted region, that clause is read down to the minimum required extent; the remaining terms stay in force.

Submit a data request through the Help section of your account or contact support directly. We process deletion requests in line with applicable legal retention periods in your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.