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How pg1111 Handles Your Personal Information

This Privacy Policy explains exactly what data pg1111 collects when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay payment dataCookie controlsData access requestsRetention policy
pg1111 How pg1111 Handles Your Personal Information
DATA HANDLING DETAILS

How We Protect and Manage Your Information

Data security at pg1111 is built around four practical areas: how we store it, how long we keep it, how you can access it, and how you can ask us to change or delete it. Each area is described below so you know exactly what to expect.

Storage and Security

Account data and payment records are stored on encrypted servers. Access is restricted to authorised personnel only, and login sessions use OTP verification to block unauthorised access.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Payment records linked to DANA, OVO and GoPay transactions follow the same retention window.

Your Access Rights

You have the right to request a copy of the data we hold, ask for corrections, or request deletion where permitted by local law. Submit your request via live chat or email with your account details.

REACH OUR TEAM

Contact Us About Your Privacy

Have a question about how your data is used, or want to request access to the information we hold on your account? Our support team handles privacy queries directly. Reach us through any of the channels below and we'll respond as promptly as our queue allows.

Live Chat Start a live chat session from the pg1111 lobby. Our support team can verify your account and address data queries during chat hours.
Email Support Send your data access or deletion request to our support email. Include your registered mobile number so we can locate your account quickly.
Account Help Page Log into your account and head to the Help section. From there you can submit a privacy request that goes directly to our data team.

Common Questions About Your Privacy Rights

These are the questions our support team gets most often about data, privacy and account information. If your question isn't here, reach us directly through live chat or email.

We collect your name, mobile number, email address and account credentials at registration. Device identifiers and IP address are logged to secure your session and verify login activity.

We store the transaction reference and wallet identifier needed to confirm your deposit or withdrawal. We never store your wallet PIN, password or full account credentials from any payment app.

Send a request via our support email or live chat with your registered mobile number. We'll locate your account and provide a summary of the data we hold within a reasonable timeframe.

Yes. You can request deletion of your personal data by contacting support. Some records may be retained as required by applicable law; we'll explain exactly what remains and why.

We share data only with licensed payment processors (to complete DANA, OVO or GoPay transactions) and fraud-detection partners. We do not sell your personal information to any outside party.

Adjust cookie settings directly in your browser. Essential session cookies keep you logged in; analytics cookies can be disabled without affecting your account access or deposit flow.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.