Reference

What You Agree To When You Use pg1111

These legal terms set out how your account works, what we collect, and where your rights sit when you use pg1111 in Indonesia. Availability depends on local law and is only open to eligible regions — read this page before you open an account.

Account TermsPrivacy & DataCookie PolicyWallet Conditions — DANA, OVO, GoPayJurisdiction Notice
pg1111 What You Agree To When You Use pg1111
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your account rights, a data request, or a specific clause in our terms, our support team handles legal enquiries directly. Use the channel that works for you — live chat is the fastest path for account-specific questions, while email gives you a written record for formal requests.

Team online

Live Chat

Open the chat widget from your account dashboard. Legal and policy questions are routed to a specialist. Response times vary; complex queries may take longer than standard support tickets.

Email Support

Send your data request or legal query to our support email. Include your registered account ID and the wallet type you use — DANA, OVO, or GoPay — so we can locate your records faster.

Account Help Centre

The Help Centre inside your account holds plain-language summaries of each policy section. Check there first; if the answer isn't there, escalate via live chat or email for a direct response.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Account security and data handling sit at the centre of how pg1111 operates. We apply encryption to all account sessions and wallet-linked payment flows — DANA, OVO, and GoPay transactions each pass through a verified handshake before they are recorded. Here is what that looks like in practice for your account.

Data We Collect

We collect your mobile number, wallet ID, session logs and transaction history. This is used to verify your account, process DANA, OVO or GoPay transfers, and comply with applicable regional requirements.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings in your browser. Disabling all cookies may affect how parts of the account dashboard load.

Retention Schedule

Account data is retained for as long as your account is active, plus any period required under applicable law. After account closure, we hold records for the minimum period local regulations require, then delete them.

Your Right to Request Access

You can ask us to confirm what data we hold on your account, request a copy, or ask for corrections. Submit the request via email support with your account ID. We aim to respond within the period required by applicable law.

Common Questions About Our Legal Terms

Real questions about account rights, data and legal conditions — answered directly without the jargon.

Access depends on local law and is available only where regulations in your region permit it. We do not make blanket legal claims; check whether access is lawful in your specific area before opening an account.

We collect your mobile number, registered wallet ID for DANA, OVO or GoPay, session logs, and transaction records. This data is used to verify identity, process payments and meet applicable regional obligations.

Yes. Email our support team with your account ID and a clear subject line stating it is a data access request. We will respond within the timeframe required under applicable law.

Our transaction policy covers the pg1111 side of the payment. Each wallet provider — DANA, OVO, GoPay — also applies its own terms. Both sets of terms apply at the same time; we do not override your wallet provider's conditions.

After closure, we retain your records for the minimum period required by applicable local law. Once that period ends, your data is deleted from active systems. You can ask us to confirm the retention period for your account.

We update the revision date at the bottom of this page whenever terms change. Continuing to use your account after an update means you accept the revised terms. Contact support before your next session if you have concerns.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.